Privacy Policy

Effective Date: 01/01/2020

At Planning Insights, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights under UK data protection law (including UK GDPR).

1. Who We Are

Our website address is: https://planninginsights.co.uk
We are Planning Insights Ltd, a UK-based company providing access to real-time planning application data.

2. What Personal Data We Collect and Why

Comments

When visitors leave comments, we collect the data shown in the comment form, your IP address, and browser user agent string to help detect spam.
An anonymized string (hash) of your email address may be shared with Gravatar.

Contact & Subscription Forms

If you use a contact form, subscribe to updates, or request a demo, we collect your name, email address, company name, and any message you submit. This data is used only to respond to your inquiry or manage your subscription.

Account Registration (If Applicable)

If you register for an account, we store your name, email, company name, and any custom settings you provide.

Media Uploads

If you upload media to the site, avoid including embedded location data (EXIF GPS), as this can be extracted by other users.

3. Cookies

We use cookies to enhance your experience. These include:

Functional cookies (e.g. remembering your login)
Analytics cookies (e.g. Google Analytics)
Session cookies (e.g. to manage your user state)

You can control cookie settings in your browser at any time.

4. Embedded Content

Articles and pages may include embedded content (e.g. videos, maps, charts) from third-party websites. These sites may collect data and use tracking technologies as if you visited their site directly.

5. Who We Share Your Data With

We do not sell or rent your personal data.
Your data may be shared with trusted third parties who help us deliver our service, such as:

Email providers (e.g. Mailchimp)
Payment processors (e.g. Stripe)
Analytics providers (e.g. Google Analytics)

We ensure all partners comply with UK GDPR.

6. How Long We Retain Your Data

Comments: indefinitely (to auto-approve future ones)
Account data: as long as your account is active
Contact: retained for 12 months for audit purposes
You can request deletion at any time.

7. Your Rights Over Your Data

Under UK GDPR, you have the right to:

Request a copy of the personal data we hold
Correct or update your data
Request deletion of your data
Withdraw consent (e.g. for marketing emails)
File a complaint with the UK Information Commissioner’s Office (ICO)

To make a request, email: enquiry@planninginsights.co.uk

8. Where Your Data Is Stored

Data is stored securely on servers located in the UK and/or EU. Visitor comments may be checked through automated spam detection systems.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified via email.